Terms of service

Last updated: October 14, 2026

Welcome to Pawberry!

These Terms of Service govern your access to and use of the Pawberry online store, including browsing our website, purchasing products, and using any services made available through our store.

Pawberry is an independently owned pet-products business based in Nashville, Tennessee, United States, and operated by DANIEL PATRICK CLARK, an individual sole proprietor.

Throughout these Terms of Service, the terms "Pawberry," "we," "us," and "our" refer to the business operated by DANIEL PATRICK CLARK. The terms "you," "your," and "customer" refer to individuals accessing our website or purchasing our products.

By accessing our website or placing an order, you acknowledge that you have read and agree to these Terms of Service, subject to applicable consumer-protection laws.

Please read these terms carefully before using our website or purchasing our products.

1. General Conditions

Pawberry provides an online shopping platform offering pet-related products to customers in the United States.

By using our website, you agree to use our services lawfully and responsibly.

You agree not to use our website or products for any unlawful, fraudulent, or unauthorized purpose.

You must not interfere with the security, functionality, or operation of our website or attempt to gain unauthorized access to restricted areas.

We reserve the right to restrict access to our website when reasonably necessary to protect our business, customers, or services from misuse, fraud, or unlawful activities.

Any such action will be taken in accordance with applicable laws and will not unlawfully interfere with existing customer rights.

2. Eligibility to Use Our Website

By placing an order through Pawberry, you represent that you are legally capable of entering into a purchase agreement under applicable law or are acting with appropriate authorization.

You agree to provide accurate, complete, and current information when making purchases or communicating with our business.

You are responsible for ensuring that the information provided during checkout is correct.

If you provide inaccurate information that affects order processing or delivery, please contact us as soon as possible so we can review the available options.

3. Products and Product Information

Pawberry offers pet products designed to serve the everyday needs of pets and their owners.

Our products are personally made and shipped by the business owner.

We aim to provide accurate and helpful product information, including descriptions, specifications, dimensions, materials, and other relevant characteristics, where applicable.

However, product appearance may vary slightly depending on lighting, photography, screen settings, and other display-related factors.

We encourage customers to carefully review product descriptions and specifications before completing a purchase.

Product information should be considered alongside the individual needs of your pet.

We reserve the right to update product descriptions, specifications, or availability when necessary.

Nothing in this section limits your rights if a product is materially different from its description, defective, or otherwise fails to meet applicable legal requirements.

4. Product Availability

All products offered through Pawberry are subject to availability.

We make reasonable efforts to maintain accurate product availability information.

However, occasionally a product may become unavailable after an order has been placed.

If we are unable to fulfill an order, we will contact the customer to explain the situation and provide appropriate options, including cancellation and a refund where required.

We reserve the right to discontinue products or adjust availability without prior notice, provided this does not improperly affect existing orders or applicable customer rights.

5. Prices and Currency

All product prices displayed on our website are expressed in United States Dollars (USD) unless otherwise indicated.

We strive to provide accurate pricing information.

Product prices may change without advance notice. However, price changes will not ordinarily affect orders that have already been accepted.

The total amount payable for an order, including any applicable taxes and other disclosed charges, will be presented during checkout before the purchase is completed.

Pawberry offers free standard shipping on all orders shipped within the United States.

If an obvious pricing error is identified, we may contact the customer to explain the issue and discuss available options, including cancellation and an appropriate refund.

We will not charge a higher price than the amount authorized by the customer without obtaining the customer's agreement.

6. Payments

Payment for purchases must be completed using an available payment method displayed during checkout.

Accepted payment methods depend on the payment options enabled for the Pawberry store.

Customers are responsible for providing accurate and authorized payment information.

By submitting an order, you confirm that you are authorized to use the selected payment method.

Payment processing may be performed by third-party payment service providers operating through our e-commerce platform.

Transactions may be subject to the applicable payment provider's terms and security procedures.

Pawberry does not guarantee the availability of any particular payment method.

If a payment cannot be authorized or completed, the order may not be processed.

For further information, please refer to our Payment Policy or contact us.

7. Order Placement and Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

After checkout, you may receive an order confirmation containing the details of your purchase.

An order confirmation acknowledges that your order has been received but does not necessarily mean that it has been accepted for fulfillment.

We may need to review an order before processing it.

In reasonable circumstances, we may decline or cancel an order due to:

Product unavailability.
Payment authorization problems.
Incorrect or incomplete order information.
Suspected fraudulent activity.
An obvious pricing or listing error.
An inability to fulfill the order lawfully.

If an order is canceled after payment has been collected, we will issue the appropriate refund in accordance with applicable law.

We will not cancel orders for unlawful or discriminatory reasons.

8. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at contact@pawberry.shop.

Because our products are personally prepared and shipped, we recommend requesting changes before dispatch.

We will make reasonable efforts to accommodate order changes or cancellations when possible.

However, once an order has been dispatched, modifications or cancellation may no longer be possible through the ordinary order-processing procedure.

If your order has already shipped, you may request a return after delivery under our Return and Refund Policy.

If we cannot ship an order within the applicable promised shipment period, we will provide the required delay notice, cancellation options, and refunds in accordance with consumer-protection laws.

Nothing in this section limits any cancellation rights provided by law.

9. Shipping and Delivery

Pawberry offers free standard shipping on all orders shipped within the United States.

Our standard shipping estimates are:

Shipping Information	Estimated Time
Order Processing	1–2 business days
Shipping Transit	3–5 business days
Total Estimated Delivery	4–7 business days
Standard Shipping Cost	FREE ($0.00)

Order processing refers to the time required to prepare an order before dispatch.

Shipping transit refers to the estimated period between dispatch and delivery.

Business days exclude weekends and applicable non-processing holidays.

The estimated total delivery time includes order processing and shipping transit.

Delivery dates are estimates and are not guaranteed.

Actual delivery times may vary due to weather conditions, transportation disruptions, holidays, carrier delays, or other circumstances.

We are responsible for following applicable shipping and delivery regulations, including requirements concerning shipment delays and refunds.

For more information, please review our Shipping Policy.

10. Shipping Addresses and Delivery Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Please ensure that your name, street address, apartment or unit number where applicable, city, state, ZIP code, and contact details are correct.

If you discover an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to correct the information before shipment.

However, changes may not be possible once an order has been dispatched.

If a delivery is unsuccessful because of incomplete or incorrect information, we will review the circumstances and discuss the available options.

Any resolution will be subject to applicable customer rights and legal requirements.

11. Returns and Refunds

At Pawberry, we want customers to shop with confidence.

We offer a 90-day return window after delivery for eligible purchases.

Return Eligibility

For ordinary change-of-mind returns, the following conditions apply:

The return request must be submitted within 90 days after delivery.
The product must be unused and in its original condition.
Original packaging should be included where reasonably available and appropriate.
Customers must contact Pawberry before sending a product back.
Returned items must be shipped according to the instructions provided.

Return Shipping

Return shipping is free: Pawberry pays the return-shipping cost for all approved returns and exchanges, including change-of-mind returns.

If a product is damaged, defective, or incorrectly supplied, Pawberry will handle the issue without charging the customer for correcting our error.

Refund Processing

Once a returned item has been received and the refund approved, Pawberry will process the refund within 7 business days.

Approved refunds will be issued to the original payment method.

Additional processing time may be required by banks or payment providers before the funds appear in the customer's account.

Refunds or cancellations subject to mandatory legal timelines will be handled according to those requirements.

For complete information, please review our Return and Refund Policy.

12. Damaged, Defective, or Incorrect Products

We take care in preparing and shipping our products.

If you receive a damaged, defective, or incorrect item, please contact us at contact@pawberry.shop.

Include your order number and a description of the issue.

We may request photographs when reasonably helpful for evaluating the problem.

We will review the circumstances and determine the appropriate resolution.

Depending on the situation and applicable law, the resolution may involve a refund, replacement, or another appropriate remedy.

Customers will not be required to pay additional costs to correct an error for which Pawberry is responsible.

Nothing in these Terms of Service limits legally protected remedies for defective or incorrectly supplied goods.

13. Responsible Product Use and Pet Safety

Customers should carefully review all applicable product descriptions, dimensions, materials, intended uses, and safety instructions before purchasing or using a product.

Pet owners are responsible for selecting products that are appropriate for their pets' individual size, age, behavior, and needs.

Where appropriate, pets should be supervised when using products, particularly if there is a risk of chewing, swallowing, entanglement, or misuse.

Discontinue use of a product if it becomes damaged or presents a potential hazard.

Pawberry products are not intended to replace professional veterinary advice, diagnosis, or treatment.

If you have concerns about your pet's health, safety, or suitability for a particular product, consult a qualified veterinary professional.

These recommendations do not remove Pawberry's responsibility for product safety or any obligations imposed by applicable law.

14. Website Accuracy and Information

We make reasonable efforts to ensure that the information displayed on our website is accurate, complete, and current.

However, occasional typographical errors, technical issues, or inaccuracies may occur.

These may involve product descriptions, pricing, availability, shipping information, or other website content.

We reserve the right to correct inaccuracies and update information when necessary.

Where a correction materially affects an existing order, we will communicate with the customer and provide the appropriate options.

We do not intend for general website information to replace the specific terms or representations provided during an individual purchase.

15. Intellectual Property

The content displayed on the Pawberry website, including original written materials, branding, product photographs, graphics, and other creative elements owned by Pawberry, is protected by applicable intellectual property laws.

Third-party trademarks and other protected materials remain the property of their respective owners.

You may access and use our website for lawful personal shopping purposes.

Without permission or another lawful basis, you may not reproduce, distribute, commercially exploit, or misuse content protected by Pawberry's intellectual property rights.

Nothing in these Terms restricts uses that are permitted under applicable copyright or other intellectual property laws.

16. Prohibited Uses

You agree not to misuse the Pawberry website.

Prohibited activities include:

Using the website for unlawful or fraudulent purposes.
Providing deliberately false information to facilitate fraud.
Attempting to access restricted systems or customer accounts without authorization.
Distributing malware or other harmful software.
Interfering with website security or functionality.
Using automated methods to disrupt our services.
Infringing the intellectual property rights of Pawberry or third parties.
Engaging in conduct that violates applicable laws or the rights of others.

We may take reasonable steps to prevent or respond to misuse of our website.

These restrictions do not prohibit legitimate consumer activity, lawful research, or the exercise of legally protected rights.

17. Third-Party Services

Our online store operates using Shopify, an e-commerce platform that provides website and commerce-related infrastructure.

Certain website functions, including payment processing and order-related services, may involve third-party providers.

These third parties may have their own terms, privacy notices, and operating procedures.

When you use a third-party service, its applicable terms may govern your interaction with that provider.

Pawberry is not responsible for independently operated third-party websites or services to the extent permitted by law.

However, the involvement of a third-party service provider does not remove Pawberry's legal responsibilities to customers.

We encourage you to review relevant third-party policies when using external services.

18. External Links

Our website may contain links to third-party websites for additional information or convenience.

These websites may be operated independently of Pawberry.

We do not necessarily control or endorse their content, policies, products, or services.

Customers who choose to visit external websites should review the applicable terms and privacy practices.

Nothing in this section limits any responsibility that Pawberry may have under applicable law.

19. Privacy and Personal Information

Protecting customer information is important to Pawberry.

When you browse our website, place an order, or contact us, certain personal information may be collected and processed as necessary to provide our services.

Depending on the interaction, this information may include:

Customer names.
Email addresses and phone numbers.
Billing and shipping information.
Order and transaction details.
Customer service communications.
Technical information associated with website usage.

Payment-related information may also be processed by authorized payment service providers.

The collection, use, disclosure, and protection of personal information are addressed in our Privacy Policy.

We encourage customers to review that policy to understand how their information is handled and what privacy rights may apply.

20. Customer Communications

By placing an order, you agree that Pawberry may contact you using the information provided when reasonably necessary to process or fulfill your purchase.

These communications may include order confirmations, shipping updates, delivery-related notices, refund information, and responses to customer-service inquiries.

We may also contact you regarding problems affecting an order or other important transactional matters.

Marketing communications, where offered, will be subject to applicable consent and unsubscribe requirements.

Providing contact details for an order does not automatically constitute consent to receive promotional messages where separate consent is legally required.

21. Disclaimer of Warranties

We aim to provide accurate product descriptions and dependable customer service.

Except for warranties or guarantees expressly provided by Pawberry or required by applicable law, we do not make additional promises concerning uninterrupted website availability or the absence of temporary technical errors.

Website functionality may occasionally be affected by maintenance, network disruptions, service-provider issues, or other circumstances.

To the extent permitted by applicable law, implied warranties may be limited where such limitations are lawful and properly disclosed.

Nothing in these Terms excludes or restricts warranties, guarantees, or consumer protections that cannot lawfully be excluded or limited.

Customers retain all applicable legal rights regarding defective, unsafe, misrepresented, or incorrectly supplied products.

22. Limitation of Liability

To the extent permitted by applicable law, Pawberry will not be responsible for losses arising solely from circumstances outside its reasonable control and for which it has no legal responsibility.

We do not seek to exclude liability for:

Fraud or intentional misconduct.
Gross negligence where liability cannot lawfully be limited.
Personal injury or property damage where applicable law prohibits exclusion.
Defective or unsafe products where liability is imposed by law.
Violations of non-waivable consumer rights.
Other liabilities that cannot legally be excluded.

Any limitation of liability will apply only to the extent permitted by the laws governing the relevant transaction.

This section does not eliminate a customer's right to seek remedies available under applicable consumer-protection or product-liability laws.

23. Events Beyond Our Reasonable Control

Occasionally, circumstances beyond our reasonable control may affect our ability to operate the website or fulfill orders.

Examples may include severe weather, natural disasters, significant transportation disruptions, widespread technical failures, or government restrictions.

If such an event affects an order, we will take reasonable steps to communicate relevant information and address the situation.

Any resulting shipping delay, cancellation, or refund will be handled in accordance with applicable law and our published policies.

This section does not remove any mandatory refund or cancellation rights.

24. Changes to Products and Services

Pawberry may update, modify, or discontinue products, website features, or services as business needs change.

We may also adjust product descriptions, prices, and availability for future purchases.

Any material change affecting an existing order will be handled fairly and consistently with the terms applicable to that purchase and with applicable consumer-protection laws.

We will not impose unauthorized additional charges or materially alter an accepted purchase without an appropriate legal basis or customer agreement.

25. Governing Law

Pawberry is operated from Nashville, Tennessee, United States.

To the extent permitted by applicable law, these Terms of Service are governed by the laws of the State of Tennessee and applicable federal laws of the United States.

This provision does not override mandatory consumer protections or other laws that may apply to customers residing in different jurisdictions.

Nothing in these Terms requires customers to waive legal rights or remedies that cannot lawfully be waived.

26. Disputes and Customer Concerns

We encourage customers to contact us directly if they experience a problem with an order, product, payment, shipment, or refund.

Our goal is to review concerns fairly and provide an appropriate resolution.

Customers may contact us at contact@pawberry.shop or by phone at +1 (901) 445-3933.

We will review the information provided and work toward a resolution consistent with our policies and applicable law.

Nothing in these Terms prevents customers from pursuing remedies through appropriate courts, regulatory authorities, payment providers, or other legally available channels.

27. Severability

If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable, that provision will be applied or limited only to the extent legally permissible.

The remaining provisions will continue to apply to the extent they can lawfully operate independently.

This section does not authorize the enforcement of terms that violate applicable consumer-protection laws.

28. Entire Agreement

These Terms of Service, together with applicable product descriptions, checkout disclosures, and our published store policies, describe the general conditions governing use of the Pawberry website and purchases made through it.

Our related policies include:

Shipping Policy.
Return and Refund Policy.
Privacy Policy.
Payment Policy.

Specific representations or terms provided during checkout may also form part of an individual purchase agreement.

Nothing in this section excludes legally binding representations or rights that cannot lawfully be disclaimed.

If a conflict arises between these Terms and mandatory legal requirements, the applicable law will prevail.

29. Changes to These Terms of Service

Pawberry reserves the right to update or revise these Terms of Service when necessary to reflect changes in business operations, website functionality, or applicable legal requirements.

Updated terms will be published on our website.

Customers are encouraged to review this page periodically.

Unless otherwise permitted by law or expressly agreed, changes will not retroactively alter the contractual terms governing completed purchases.

Your continued use of our website after revised terms are published may indicate acceptance of the updated terms to the extent permitted by applicable law.

30. Business Hours and Customer Support

We believe clear communication is an essential part of a positive shopping experience.

For questions about our products, orders, payments, deliveries, returns, or these Terms of Service, please contact us using the details below.

Business Name: Pawberry

Legal Owner: DANIEL PATRICK CLARK

Business Structure: Individual / Sole Proprietor

Business Location: Nashville, Tennessee, United States

Business Hours: 9:00 AM – 5:00 PM (Central Time, Nashville)

Email: contact@pawberry.shop

Phone: +1 (901) 445-3933

Business Address: 8075 Sawyer Brown Rd, APT 1620, Nashville, TN 37221, United States

Customers may email us outside our regular business hours. Inquiries will be reviewed during our operating periods.

Product returns are accepted at our business address: 8075 Sawyer Brown Rd, APT 1620, Nashville, TN 37221, United States. Customers must contact Pawberry before sending a return and follow the instructions in our Return and Refund Policy.

31. Contact Information

If you have questions regarding these Terms of Service or require further assistance, you may contact Pawberry directly.

Pawberry

Operated by: DANIEL PATRICK CLARK