Shipping policy

Last updated: October 20, 2026

At Pawberry, we aim to make shipping simple and transparent. This Shipping Policy explains our shipping destinations, shipping costs, order processing, delivery estimates, and tracking procedures.

1. Shipping Destinations

Pawberry ships orders to all 50 U.S. states, including Alaska and Hawaii.

Please ensure that your shipping address is complete and accurate when placing your order.

2. Free Shipping

Pawberry offers free standard shipping on all orders shipped to any of the 50 U.S. states, including Alaska and Hawaii.

There is no minimum purchase requirement for this free-shipping offer.

3. Order Processing Time

Orders are typically processed within 1–2 business days.

Processing time refers to the period required to prepare an order for dispatch. Business days exclude weekends and applicable non-processing holidays.

Processing times may vary depending on the product and order volume.

4. Shipping and Delivery Time

Standard shipping typically takes 3–5 business days after dispatch.

The estimated total delivery time is approximately 4–7 business days after purchase, including processing and transit time.

These timeframes are estimates, not guarantees. Delivery may be affected by carrier delays, weather conditions, holidays, or other circumstances beyond our control.

5. Shipping Origin

Each order is handmade and then packed and shipped by us from Nashville, Tennessee, United States.

6. Order Tracking

When your order has been dispatched and tracking information becomes available, we will send the tracking details to the email address provided at checkout.

Please check your inbox and spam or junk folder if you cannot find the tracking email.

Tracking updates may take time to appear after dispatch.

7. Shipping Delays

Although we aim to meet the estimated delivery timeframes, delays may occur because of weather, carrier disruptions, holidays, or other logistical circumstances.

If your order has not arrived within the estimated delivery period, please check your tracking information or contact us for assistance.

8. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible at contact@pawberry.shop.

We will make reasonable efforts to correct the address before dispatch. Changes may not be possible once an order has shipped.

Pawberry cannot guarantee delivery to an incorrect or incomplete address supplied at checkout.

9. Lost or Missing Packages

If your package appears to be lost or cannot be located, please contact us at contact@pawberry.shop and include your order number and tracking information.

We will review the available shipping information and assist you with the next steps.