Payment Methods

Last updated: October 14, 2026

At Pawberry, we are committed to providing a secure, convenient, and transparent shopping experience. We believe that purchasing products for your pets should be simple, straightforward, and worry-free.

This Payment Policy explains how payments are handled when purchasing products from our online store, including payment methods, billing information, transaction processing, currency, payment issues, cancellations, and refunds.

Please review this policy before completing a purchase.

1. Accepted Payment Methods

Pawberry offers online payment options through our Shopify-powered checkout.

The payment methods available for your purchase will be displayed during checkout.

Available payment options may vary depending on your location, device, payment provider, and the payment services currently supported by our store.

Please review the payment methods presented at checkout before completing your purchase.

We do not guarantee the availability of any particular payment method.

2. Payment Currency

All product prices on the Pawberry online store are displayed in United States Dollars (USD) unless otherwise indicated.

Payments are processed according to the currency and final amount displayed during checkout.

If your bank or payment provider operates in another currency, it may apply currency conversion rates or additional transaction fees.

Any charges imposed independently by your financial institution are subject to its own policies.

Pawberry does not control exchange rates or fees charged by independent banks or payment providers.

3. Secure Payment Processing

Protecting customer payment information is important to us.

Our online store operates through Shopify, an e-commerce platform that provides payment and checkout infrastructure.

Payments are processed through the payment services available at checkout.

Depending on the selected payment method, payment information may be handled directly by an authorized third-party payment provider.

Customers should ensure they are using the legitimate Pawberry checkout before submitting payment information.

Although appropriate security measures are used by e-commerce and payment infrastructure providers, no online transaction system can guarantee absolute protection against every possible security threat.

For more information about how personal information is handled, please review our Privacy Policy.

4. Payment Authorization

When you submit an order, your selected payment method may require authorization or verification.

Payment authorization helps determine whether the transaction can be completed.

Depending on the payment provider, a transaction may be declined or require additional verification.

Possible reasons include:

Insufficient available funds.
Incorrect billing information.
Expired payment credentials.
Payment-provider restrictions.
Fraud prevention measures.
Technical processing issues.
Transaction limits imposed by your financial institution.

If a payment is unsuccessful, please review the information provided at checkout or contact your payment provider.

If you continue experiencing problems, you may contact Pawberry for assistance.

5. Payment Timing

Payment authorization or collection takes place according to the checkout process and the requirements of the selected payment provider.

The timing of the charge may depend on the payment method and transaction configuration.

Before completing your purchase, you will have the opportunity to review the order total presented at checkout.

Submitting an order does not necessarily mean that the transaction has been successfully authorized or that the order has been accepted for fulfillment.

If a payment cannot be completed, your order may remain incomplete or may not be processed.

6. Product Prices and Order Totals

We aim to display accurate product prices and order information.

The total amount payable for an order will be presented during checkout.

Your order total may include:

The price of the selected products.
Applicable sales taxes, where required.
Any other charges clearly disclosed before purchase.

Pawberry offers FREE standard shipping on all orders shipped within the United States.

There is no minimum purchase requirement for free standard U.S. shipping.

We do not add a separate standard shipping fee for eligible U.S. orders.

Customers should review the complete order summary before submitting payment.

7. Sales Tax

The prices displayed on Pawberry are the prices you pay. Pawberry does not currently charge sales tax at checkout, and we do not add hidden fees. If sales tax ever applies to your order, it will be shown clearly at checkout, and the final order total is always shown before payment is completed.

Customers will be able to review the total amount charged before completing their purchases.

Pawberry is responsible for meeting its applicable tax obligations.

8. Billing Information

Customers are responsible for providing accurate and complete billing information when placing an order.

This may include:

Full name.
Billing address.
Contact information.
Payment details required by the selected payment provider.

Incorrect or incomplete billing information may prevent successful payment authorization or cause delays in processing.

If you notice a problem with your billing details, please correct the information before submitting your order.

For assistance with an existing purchase, contact contact@pawberry.shop.

9. Order Confirmation

After successfully submitting an order, customers should receive an order confirmation at the email address provided during checkout.

An order confirmation generally includes relevant purchase information, such as the order number, purchased products, and transaction details.

Please keep your order confirmation for your records.

If you do not receive an expected confirmation, check your spam or junk folder.

You may also contact us for assistance.

An order confirmation does not override applicable terms concerning payment authorization, product availability, or order fulfillment.

10. Failed or Declined Payments

Occasionally, a payment may be declined or fail to process.

If this happens, we recommend:

Confirming that your payment information is correct.
Checking that your selected payment method is valid.
Ensuring sufficient funds or available credit are present.
Contacting your bank or payment provider for information about the declined transaction.
Trying another payment method displayed at checkout, if available.

Pawberry cannot override security restrictions or authorization decisions imposed by independent payment providers.

If you need assistance with an order-related payment concern, contact us at contact@pawberry.shop.

11. Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same purchase, please contact us.

Include your order number and a description of the issue.

Payment authorizations and completed transactions may appear differently depending on your financial institution.

A pending authorization does not always represent a completed charge.

We will review the available order and payment records to help identify the issue.

If an incorrect charge is confirmed, it will be addressed in accordance with the circumstances and applicable law.

You may also contact your bank or payment provider for information about pending transactions or billing concerns.

12. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Email: contact@pawberry.shop

Include your order number and the details of your request.

We will make reasonable efforts to accommodate requests before an order has been dispatched.

However, once an order has entered the shipping process, cancellation or modification may no longer be possible through the ordinary order-processing procedure.

If an order has already shipped, you may request a return after delivery under our Return and Refund Policy.

Any cancellation rights required by applicable consumer-protection laws remain in effect.

13. Refund Policy

Pawberry offers a 90-day return window after delivery for eligible purchases.

Customers wishing to return a product must contact us within 90 days after receiving their order.

For ordinary change-of-mind returns, the product must be unused and in its original condition. Original packaging should be included where reasonably available and appropriate.

Return shipping is free: Pawberry pays the return-shipping cost for all approved returns and exchanges, and there are no return or restocking fees.

For damaged, defective, or incorrectly supplied products, Pawberry will handle the issue without charging customers for correcting our error.

Once a returned product has been received and the refund approved, the refund will be processed within 7 business days.

Mandatory cancellation or refund rights under applicable law are not restricted by this voluntary return process.

For complete information, please refer to our Return and Refund Policy.

14. Refund Payment Method

Approved refunds are issued to the original payment method used for the purchase.

Refunds are not ordinarily issued to an unrelated payment account or a different payment method.

If the original payment method is no longer available, please contact us so we can review the circumstances and determine an appropriate resolution.

We may need to coordinate with the payment provider to process the refund correctly.

All refunds will be handled in accordance with applicable legal requirements.

15. Refund Processing Time

After a returned item has been received and the refund has been approved, Pawberry will process the refund within 7 business days.

Please note:

Business days exclude weekends and applicable non-processing holidays.
Your bank or payment provider may require additional time to post the funds.
Processing times may vary by financial institution.
The date a refund is processed may differ from the date it appears in your account.

Certain cancellations or payment corrections may require a different refund timeline under applicable law. Where this is the case, the legally required timeline will apply.

If your refund has been processed but has not appeared in your account, please contact your financial institution.

You may also contact Pawberry for assistance.

16. Payment Disputes and Chargebacks

If you believe there is an error with a payment or transaction, we encourage you to contact us so we can review your concern.

Please provide your order number and a brief explanation of the issue.

We will review the available information and work toward an appropriate resolution.

Customers also retain the right to contact their bank, card issuer, or payment provider regarding unauthorized transactions, billing errors, or other eligible disputes.

Nothing in this policy restricts legally protected chargeback or payment-dispute rights.

We may provide relevant transaction and order information to a payment provider when necessary to address a legitimate dispute.

17. Fraud Prevention

Pawberry takes fraudulent activity and unauthorized transactions seriously.

Payment transactions may be subject to fraud prevention, identity verification, and security screening by the e-commerce platform or authorized payment providers.

If suspicious activity is identified, an order may be delayed while relevant information is reviewed.

In certain circumstances, an order may be canceled if processing it would create a reasonable fraud or security risk.

If an order is canceled after payment has been collected, the appropriate refund will be issued in accordance with applicable law.

We will not request unnecessary sensitive financial information through ordinary customer-service communications.

18. Customer Payment Responsibilities

By completing a purchase, customers agree to:

Provide accurate payment and billing information.
Use a payment method they are authorized to use.
Review order details before submitting payment.
Avoid fraudulent or unauthorized transactions.
Contact us if they identify a genuine payment-related concern.

Customers should not send full payment card numbers, security codes, passwords, or other highly sensitive financial credentials through email.

19. Privacy and Payment Information

Pawberry respects customer privacy and recognizes the importance of responsible payment-data handling.

Information related to purchases may be used for:

Payment processing.
Order confirmation.
Order fulfillment.
Refund management.
Customer support.
Fraud prevention.
Accounting and legal compliance.

Payment providers may process additional information according to their own privacy notices.

For more details about how personal information is handled, please review our Privacy Policy.

20. Changes to This Payment Policy

Pawberry may update this Payment Policy to reflect changes in payment services, store operations, or applicable laws.

Updated terms will be published on our website.

Changes will not retroactively alter completed purchases in a manner that unlawfully removes existing customer rights.

We encourage customers to review our store policies when making purchases.

21. Business Hours and Customer Support

For payment-related questions, billing concerns, order cancellations, or refund inquiries, please contact Pawberry.

Business Name: Pawberry

Business Owner: DANIEL PATRICK CLARK

Business Structure: Individual / Sole Proprietor

Business Address: 8075 Sawyer Brown Rd, APT 1620, Nashville, TN 37221, United States

Email: contact@pawberry.shop

Phone: +1 (901) 445-3933

Opening Time: 9:00 AM

Closing Time: 5:00 PM

Time Zone: Central Time (Nashville, Tennessee)

You may contact us by email outside our business hours. We will review your inquiry during our operating periods.

22. Our Commitment to Transparent Payments

At Pawberry, we believe customers deserve a straightforward and trustworthy shopping experience.

We aim to provide clear pricing, accessible payment information, transparent refund procedures, and helpful customer support.

Whether you're placing an order, reviewing a transaction, or requesting assistance with a refund, we're committed to helping you understand the process and resolve payment-related concerns appropriately.