Privacy policy

Last updated: October 14, 2026

At Pawberry, we respect your privacy and understand the importance of protecting your personal information. We are committed to being transparent about how information is collected, used, shared, and handled when you visit our online store, purchase products, or contact us.

Pawberry is an independently owned pet-products business based in Nashville, Tennessee, United States, and operated by DANIEL PATRICK CLARK, an individual sole proprietor.

This Privacy Policy explains the personal information that may be collected through our website, why we use that information, the circumstances in which it may be shared, and the choices and privacy rights available to you.

By using our website, you acknowledge the information described in this Privacy Policy. Where consent is legally required for a particular activity, we will obtain it as required by applicable law.

Please read this Privacy Policy carefully.

1. Who We Are

Pawberry operates an online store offering pet-related products to customers in the United States.

Our online store uses Shopify, an e-commerce platform that supports website operations, online purchasing, and order management.

Business Name: Pawberry

Business Owner: DANIEL PATRICK CLARK

Business Structure: Individual / Sole Proprietor

Business Location: Nashville, Tennessee, United States

Email: contact@pawberry.shop

Phone: +1 (901) 445-3933

Business Address: 8075 Sawyer Brown Rd, APT 1620, Nashville, TN 37221, United States

For questions regarding this Privacy Policy or the handling of your personal information, please contact us using the details above.

2. Personal Information We Collect

When you visit our website, place an order, or communicate with us, certain personal information may be collected.

The information collected depends on how you interact with our store and which website features you use.

2.1 Information You Provide Directly

When you place an order or contact us, we may collect:

Full name.
Email address.
Phone number.
Billing address.
Shipping address.
Products purchased.
Order details and purchase history.
Information provided in customer-service inquiries.
Information submitted when requesting a return or refund.

We use this information to process purchases, fulfill orders, communicate with customers, and provide support.

2.2 Payment and Transaction Information

When you make a purchase, payment information is processed through the payment services available at checkout.

Depending on the payment method used, transaction-related information may include:

Payment authorization status.
Transaction amount.
Payment method type.
Transaction identifiers.
Billing information.
Refund and payment status.

Payment providers may collect additional information necessary to authorize and process transactions.

The handling of payment information is also subject to the applicable payment provider's privacy and security practices.

2.3 Information Collected Automatically

When you access our website, Shopify and technologies used to operate the store may automatically collect certain technical information.

Depending on your device, browser, and website activity, this information may include:

Internet Protocol (IP) address.
Browser type and version.
Device type.
Operating system.
Pages visited.
Date and time of website interactions.
Referring website information.
Session information.
Cookie identifiers and similar technical data.

This information may be used to operate the website, support essential functions, identify technical problems, and protect against fraud or unauthorized activity.

Any additional analytics, personalization, or advertising-related collection depends on the services and privacy settings actually enabled for the store.

3. How We Use Your Personal Information

We collect and use personal information for legitimate business purposes connected with operating our online store and serving customers.

3.1 Processing and Fulfilling Orders

We use relevant customer information to:

Receive and process orders.
Confirm purchases.
Prepare and package products.
Arrange shipping and delivery.
Provide order tracking information when available.
Manage returns, cancellations, and refunds.
Resolve fulfillment-related problems.

This information is necessary to provide the products and services requested by customers.

3.2 Customer Support and Communication

We use contact information and relevant order details to respond to customer inquiries.

These communications may concern:

Product information.
Order confirmations.
Shipping and delivery updates.
Tracking information.
Returns and refunds.
Payment-related questions.
Complaints or order-related concerns.

We may retain relevant communications when reasonably necessary to address customer requests, maintain appropriate business records, or comply with legal obligations.

3.3 Website Operations and Improvement

Technical and usage information may be processed to:

Maintain website functionality.
Identify and troubleshoot errors.
Improve website navigation.
Maintain reliable checkout operations.
Understand operational problems.
Prevent misuse of the website.

Analytics or additional tracking activities, where applicable, depend on the tools enabled for our store and the choices available to customers.

3.4 Fraud Prevention and Security

Personal and technical information may be processed when reasonably necessary to:

Detect suspicious transactions.
Prevent fraudulent purchases.
Protect customer information.
Identify unauthorized activity.
Maintain the security of store operations.
Investigate potentially unlawful behavior.

We may share relevant information with authorized service providers or appropriate authorities when necessary and legally permitted.

3.5 Legal and Regulatory Obligations

We may use and retain certain information when necessary to comply with applicable laws and legal obligations.

These may include obligations relating to:

Financial and transaction records.
Tax and accounting requirements.
Consumer-protection laws.
Fraud prevention.
Dispute resolution.
Valid legal requests.

We will limit such processing to what is appropriate for the relevant purpose and applicable requirements.

4. How We Share Personal Information

Pawberry may disclose personal information to third parties when reasonably necessary to operate our business, fulfill purchases, or comply with applicable law.

The categories of recipients may include the following.

4.1 E-Commerce Platform Provider

Our online store operates using Shopify.

Shopify provides services supporting online shopping, store operations, order management, and related e-commerce functionality.

Personal information may be processed through Shopify in connection with these services.

For more information about Shopify's own privacy practices, please review the Shopify Privacy Portal.

4.2 Payment Service Providers

When you make a purchase, the payment service available at checkout may process information required to complete the transaction.

Payment providers may also process information for security, fraud prevention, refund handling, and compliance purposes.

The applicable provider's privacy policy may govern its independent use of personal information.

4.3 Shipping and Delivery Providers

To deliver purchased products, we may provide shipping companies or delivery services with information reasonably necessary to fulfill the order.

This may include:

Recipient name.
Delivery address.
Contact information necessary for delivery.
Shipment or order reference information.

We provide this information for shipping and delivery purposes.

4.4 Technical and Operational Service Providers

Where necessary, service providers supporting website infrastructure, technical operations, or business administration may process personal information on our behalf.

Such access should be limited to information relevant to the services provided and subject to applicable contractual and legal requirements.

4.5 Legal Authorities

We may disclose personal information if required by applicable law, a valid legal process, or an enforceable request from an authorized public authority.

We may also disclose information when legally justified to protect rights, investigate fraud, or address threats to safety or security.

We do not intend to disclose more personal information than reasonably necessary for the relevant purpose.

5. Cookies and Similar Technologies

Our online store uses Shopify, which employs cookies and related technologies to support e-commerce operations.

Cookies are small data files that may be stored on your device when you visit a website.

Depending on the website's configuration, cookies and similar technologies may be used for:

Maintaining shopping cart functionality.
Supporting checkout and session management.
Remembering certain preferences.
Helping maintain website security.
Supporting fraud prevention.
Measuring website performance, where enabled.
Supporting analytics, personalization, or advertising features, where enabled.

Some cookies are necessary for essential website functions, while others may be optional and subject to privacy choices or consent requirements.

You may be able to manage cookies through your browser settings and any privacy controls made available on our website.

Disabling certain essential cookies may affect shopping cart, checkout, or other website functionality.

The specific cookies and optional tracking technologies used depend on the store's active settings and integrated services.

6. Analytics and Advertising Technologies

Pawberry may use website measurement or advertising-related services if those features are enabled.

Depending on the services in use, these technologies may help evaluate website performance, understand general visitor interactions, or measure advertising effectiveness.

Some technologies can collect information about browsing activity, device identifiers, and interactions with website content.

The use of these technologies is subject to applicable privacy laws and any legally required notices, consent, or opt-out mechanisms.

We do not represent that any particular third-party advertising platform, analytics tool, or advertising pixel is active unless it has been enabled and verified.

Additional disclosures will be provided where required by law and by the actual services used.

7. Marketing Communications

If Pawberry offers promotional emails or other marketing communications, personal information may be used for those purposes only in accordance with applicable law.

Where required, we will obtain the appropriate consent before sending marketing communications.

Customers may withdraw marketing consent through available unsubscribe mechanisms or by contacting us.

Unsubscribing from promotional communications does not prevent us from sending essential transactional messages related to an existing purchase.

These messages may include order confirmations, shipment information, customer-support responses, and refund notifications.

8. Information Security

We recognize the importance of protecting personal information against unauthorized access, alteration, disclosure, loss, or misuse.

Our online store operates through Shopify, which provides infrastructure supporting e-commerce operations.

We seek to handle customer information responsibly and to use appropriate safeguards in connection with our business activities.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

We cannot guarantee absolute security against every possible cyberattack, technical failure, or unauthorized activity.

If you believe information associated with your purchase or communication with us has been compromised, please contact contact@pawberry.shop.

We will review the concern and take appropriate action consistent with applicable legal requirements.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, subject to applicable legal obligations.

The appropriate retention period may depend on:

The nature of the information.
The purpose for which it was collected.
Order fulfillment and customer-support needs.
Applicable accounting or tax obligations.
Fraud prevention and security requirements.
Legal claims or disputes.
Requirements imposed by applicable law.

When personal information is no longer reasonably necessary, it may be deleted, anonymized, or otherwise handled according to applicable requirements.

Some information may need to be retained even after a customer requests deletion, particularly where retention is legally required or otherwise permitted.

Specific retention periods depend on the type of record and relevant legal requirements.

10. Your Privacy Rights and Choices

Depending on your state of residence and applicable privacy laws, you may have certain rights concerning your personal information.

These rights may include:

Right to Access: Request information about the personal data we maintain about you.
Right to Correction: Request correction of inaccurate personal information.
Right to Deletion: Request deletion of personal information, subject to applicable legal exceptions.
Right to Data Portability: Request a copy of certain personal information in an available, usable format where required by law.
Right to Opt Out: Opt out of certain uses or disclosures of personal information, including qualifying advertising-related sharing where applicable.
Right to Withdraw Consent: Withdraw consent for processing activities that rely on your consent.
Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discriminatory treatment.

The availability and scope of these rights depend on the laws that apply to your circumstances and our business.

To submit a privacy request, contact contact@pawberry.shop.

Please include sufficient information to help us identify your request. We may need to verify your identity before disclosing, correcting, or deleting personal information.

We will evaluate and respond to requests within any deadlines required by applicable law.

Where legally required, we will also explain available options for appealing a privacy-related decision.

11. California and Other U.S. State Privacy Rights

Certain U.S. states, including California and Tennessee, have enacted laws providing additional privacy protections to qualifying consumers.

These laws may grant rights to access, correct, delete, or obtain personal information, and to opt out of particular data-processing activities.

Not every privacy law applies to every business. Applicability may depend on factors such as annual revenue, the volume of personal information processed, business activities, and the customer's state of residence.

If applicable privacy legislation provides you with additional rights, Pawberry will honor those rights in accordance with the relevant legal requirements.

You can submit privacy-related inquiries to contact@pawberry.shop.

12. Sale or Sharing of Personal Information

Pawberry may disclose personal information to service providers when necessary to process payments, fulfill orders, operate our website, or provide customer support.

Such operational disclosures are distinct from selling personal information, although certain advertising-related disclosures may qualify as a sale or sharing under some privacy laws.

The use of optional advertising, measurement, or cross-site tracking services depends on the technologies enabled for our store.

Where legally required, we will provide customers with appropriate notices and choices concerning qualifying sales, sharing, or targeted advertising activities.

We will honor applicable opt-out requests and legally recognized opt-out preference signals where required.

For questions about how your information is disclosed, please contact us.

13. Children's Privacy

Pawberry provides pet-related products intended for purchase by individuals legally able to complete transactions.

Our online store is not directed toward children under the age of 13.

We do not intentionally solicit personal information from children under 13.

If we become aware that personal information has been collected from a child under 13 in circumstances requiring parental consent or other protections, we will take appropriate steps to comply with applicable law.

Parents or legal guardians who believe that a child has provided personal information to our store may contact us at contact@pawberry.shop.

We will review the concern and take appropriate action.

14. Third-Party Websites and Links

Our website may contain links to websites or services operated by third parties.

These websites may have their own privacy policies, data collection practices, and security measures.

Pawberry does not necessarily control how independently operated third-party websites collect or use information.

We encourage customers to review the privacy policies of external websites before providing personal information.

This Privacy Policy applies to personal information handled by Pawberry in connection with its business activities.

15. International Data Processing

Pawberry operates from the United States and primarily serves customers within the United States.

Our e-commerce platform and authorized service providers may process or store information in locations outside the state or country where a customer resides.

Where personal information is transferred internationally, applicable privacy and data-protection requirements may apply.

We will address such transfers consistently with legal obligations applicable to our business.

The actual locations and arrangements used for data processing depend on the relevant service providers and their configurations.

16. Data Accuracy

We encourage customers to provide accurate and current information when placing an order or contacting our business.

Incorrect contact or shipping information may cause delays in processing or delivering purchases.

If you believe information associated with your order is incorrect, please contact us.

We will make reasonable efforts to review correction requests and update information where appropriate.

Certain transaction records may need to be preserved in their original form to satisfy legal, accounting, or other legitimate requirements.

17. Privacy Requests and Identity Verification

Customers may contact us to request access to, correction of, or deletion of personal information where those rights are available.

To protect customer information, we may request reasonable information necessary to verify the identity of the person submitting a request.

Verification procedures will depend on the nature and sensitivity of the information involved.

We will not require unnecessary sensitive information solely to process an ordinary privacy inquiry.

If we cannot fulfill a request, we will explain the reason where required by applicable law.

Some requests may be limited by legal obligations, fraud prevention requirements, or other lawful exceptions.

18. Changes to This Privacy Policy

Pawberry may update this Privacy Policy to reflect changes in business operations, website functionality, service providers, privacy practices, or applicable laws.

When we make changes, the revised policy will be published on our website.

If a change requires additional notice or consent under applicable law, we will provide it as required.

We encourage visitors and customers to review this Privacy Policy periodically.

Updates will not retroactively authorize uses of personal information that require consent or other legal conditions that have not been satisfied.

19. Business Hours and Privacy Support

If you have questions about this Privacy Policy or wish to submit a privacy-related request, you may contact us using the details below.

Business Name: Pawberry

Business Owner: DANIEL PATRICK CLARK

Business Structure: Individual / Sole Proprietor

Email: contact@pawberry.shop

Phone: +1 (901) 445-3933

Business Address: 8075 Sawyer Brown Rd, APT 1620, Nashville, TN 37221, United States

Business Hours: 9:00 AM – 5:00 PM (Central Time, Nashville)

You may submit privacy-related inquiries by email outside our business hours.

We will review requests and respond in accordance with applicable legal requirements.

20. Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to the collection, use, disclosure, correction, or deletion of your personal information, please contact: